Support

 
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Q: What are Drivers?

A: Drivers are specialized programs that communicate between a hardware device - like a printer, scanner or video card - and a computer. Every driver is device specific, performing functions unique to a piece of hardware and also unique to a given operating system, like Windows XP or Windows 7. When high-level programs like word processors or photo-editing software needs to send commands to a printer, they have to go through the printer’s driver which tells it how to execute those commands.

Q: How do Drivers get Outdated?

A: Just like any type of software, drivers are subject to becoming obsolete. This can happen for three reasons: one is that the original driver may be defective, and so the manufacturer issues new drivers to fix problems in the old one. The second reason is that manufacturer’s may want to integrate special features that it couldn’t when the device was first made. This happens as new technologies emerge, putting pressure on hardware to cope with it advancements in graphics, online media, sound, user interfacing, etc. The last reason is because the user changes his or her operating system. Older components need new drivers for them to be able to adequately communicate with an advanced operating system like Windows 7 or 8. An outdated driver in a new operating system can lead to the device not working correctly or reliably.

Q: What is DriverHub?

A: Put simply, DriverHub is a user-friendly updating tool that uses advanced technology to retrieve the right driver updates for a given computer. It allows anyone to scan their computer in order to put together what’s called a driver profile: a summary of all the devices on a computer and their respective drivers. Once the profile is made, DriverHub will use its dynamic feed to access an online cloud of data. This cloud contains a perpetually updating list, cycling in new drivers as they become available. DriverHub gives everyday users the ability to access this list and have it recommend updates on a system to system basis. Once the users choose those updates they want, DriverHub will automatically download them from the web and begin their install processes, making the whole process of updating drivers simple and hassle free.

Q: How often do I need to Update my System's Drivers?

A: Even though you may have bought your computer under one brand-name, it’s likely that a lot of manufacturers worked to contribute its parts. These manufactures of serial busses, audio cards, chipsets, and printers are constantly coming out with new drivers, so it’s a good idea to check at least once a week to see if any of your PC components have an available update. If however you’re encountering errors, computer crashes or hardware malfunctions, you should check for driver updates as the first line of troubleshooting. A faulty, outdated or duplicate driver can cause a whole range of problems that an update can often fix.

Q: Can I Register my copy of DriverHub online?

A: Sure. Registering DriverHub is easy. Just click the register button at the top of this screen, the register button in your copy of DriverHub or just click here. This page will guide you through the steps of registering. All you need is a valid email address and some basic information and we’ll email you a registration code, called your registration key. This will be the number you can use to activate your copy of DriverHub.

Q: How much does it cost to Register DriverHub?

A: DriverHub costs $39.97 to register for a one-year license. This means that you will be able to download any number of driver updates from our dynamic cloud. It also means that you will be eligible for any updates or upgrades to DriverHub during your license period.

Q: What methods of payment do you accept?

A: You can purchase your copy of DriverHub using any major Credit Card. We also accept PayPal, as well as Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.

Q: Is my Private Information safe and secure?

A: Yes. We make it an integral part of our service to protect user privacy. This includes not only any interactions you may have with us through the DriverHub application, but through our website at www.DriverHub.com. To safeguard private and financial data, we use SSL security encoding.

Q: Is my Registration Guaranteed?

A: Yes. We truly believe in the value of our product, which is why we stand beside its quality. If after using DriverHub you decide that you don’t want it, email us at support@DriverHub.com within the first 8 weeks of registration and we’ll process a refund for you.

Q: Is DriverHub easy to use?

A: The user-friendliness is one of the best parts of DriverHub and a key feature. It was engineered to take the complex process of scanning and coordinating a driver profile, and capsulate it within a control panel that’s clean, intuitive and transparent in its actions. To run a scan, all you have to do is click a button. When the scan is complete, you can actively review and customize your update plan, picking and choosing those driver updates you want to initialize and ignoring you don’t. What’s more, every suggested action is augmented by our dynamic feed. Have a question about a given device or its driver? DriverHub provides streaming information on the items its finds, letting you see at a glance clear explanations as to what a given device does, who makes it, and what the latest version numbers have been for that driver.

Q: How do I Uninstall DriverHub?

A: It's easy to uninstall DriverHub. In Windows XP, the first thing you have to do is shut down the program. Even if the control panel for DriverHub isn’t on the screen, it may be running, scanning for new updates. Locate its icon in the taskbar at the bottom right of the screen. Right-click it and opt to "Shut Down." Now find DriverHub’s listing in the "All Programs" list. One of the options under its link will be to uninstall it.

In Windows 7, you can uninstall using the icon in the taskbar. Find the DriverHub icon in the taskbar at the bottom right of the screen. Right-click it and opt to "Uninstall" DriverHub.

In all versions of Windows you can uninstall DriverHub using the Add/Remove programs dialog in the Control Panel. To access this dialog, find its icon in the Control Panel and/or search for the words "Uninstall a Program." When the dialog is open, find the link for DriverHub, select it and then opt to "Uninstall." In Windows XP, remember to shut the program down first. In Windows Vista and 7, you can access the Add/Remove programs dialog by simply opening the Start Menu and typing "Uninstall a Program."

Q: I've lost my Registration Key OR I never got one! How do I activate DriverHub?

A: Don’t worry about it. Just go to our member’s area by clicking on the link at the top of this page or by clicking here. This is an on-demand webpage where you can get your registration information if you need it. Just enter the email address you used when you first registered and you will be directed to a secure page with your registration key.

If you don’t remember which email address you used, or you’re having trouble accessing the members’ area, then just send us an email at support@DriverHub.com. Our service department can help verify your ID and re-supply you with the information you need to log in.

Q: I activated DriverHub but then I upgraded my system to Windows 7 (Windows 8!). Is my registration still good?

A: You bet. Your license is good for one year, regardless of what operating system you’re running. In fact, we encourage upgrades. All you have to do is re-install DriverHub from this website; you can click the Download link at the top of this page, or just click here. Once it’s installed, re-activate it using your email address and registration key. Remember you can access your registration key at any time from the members' area.

Q: How can I update DriverHub so that I have the latest version?

A: When you register, you’re automatically entitled to any and all program upgrades including any new versions of DriverHub that may come out during your license period. When you first activate DriverHub, it's set to periodically download updates whenever they become available. If you’ve turned off the automatic update feature, you can still check for updates manually by going to the "Settings" menu in DriverHub and clicking the button that says "Check for Updates Now."

If a new version of DriverHub has been released, a message will appear when DriverHub starts up, telling you that a newer program version is available and asking if you want to download it. If so, just click "Yes" and DriverHub will start the installation automatically.

Q: Is there a product Manual for DriverHub?

A: There sure is. To access the manual, just click here.

Q: How do I access my Account and Activation Codes?

A: To access your account info, which includes your registration key, just click on the "My Account" link at the top of this page. This will direct you to the DriverHub Members' area. There you can log in with your registered email address and gain access to all of your account details.

Got a Technical Problem? Need some extra help? We supplement all of DriverHub's features with 24/7 support. Just fill out the form below and send us a question.


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